Complaints & Feedback

At Holt For Moore Support, we value your feedback. Whether it’s a compliment, suggestion, or complaint, your voice helps us improve the quality of our supports and ensure we are meeting your needs.

We are committed to creating a safe and open environment where you feel comfortable sharing your experience with us.

How to Provide Feedback or Make a Complaint

You can share your feedback in the way that feels most comfortable for you:

Call Us Directly

0490 850 169
0490 851 121

Email Us

admin@hfms.com.au

Request a Form

Request a feedback or complaint form to be sent to you.

You are welcome to have a family member, advocate, or support person assist you if you prefer.

What Happens Next

All feedback and complaints are taken seriously. When you contact us:

We will acknowledge your feedback or complaint as soon as possible
We will listen carefully and work with you to understand your concerns
If further investigation is required, we will keep you informed throughout the process
We will aim to resolve the matter in a fair, respectful, and timely way

Your Rights

As a participant, you have the following rights:

Not Satisfied with the Outcome?

If you are not happy with how your complaint has been handled, or you feel it has not been resolved, you have the right to escalate your concerns externally.

You can contact the NDIS Quality and Safeguards Commission:

Our Commitment

We see feedback as an opportunity to learn and improve. Our goal is to ensure every participant feels heard, respected, and supported.

Complains & Feedback Now

Be part of something meaningful.

When you join Holt For Moore Support, you’re not just taking on a job. You’re becoming part of a team that is committed to creating real, lasting impact in the community.

If you’re ready to make a difference and grow within a supportive and values-driven organisation, we’d love to hear from you.